Cancellation & Refund Policy

This Refund and Cancellation Policy (“Policy”) governs cancellations, refunds and related procedures for all bookings made through char-dham-yatra.com (“Website”) and services provided by CareMyTrip.com Hospitality Pvt. Ltd. (“Company”, “we”, “our”, “us”).

By booking our services, you (“Customer”, “you”) agree to the terms outlined below.

Last updated: August 2026

1. Cancellation Policy

1.1 Cancellation by Customer

All cancellation requests must be submitted in writing by email to info@char-dham-yatra.com.

Cancellation charges apply as follows, unless otherwise specified in a package:

1.2 No Show / Early Departure

No refund will be provided for:

• No-shows
• Late arrivals
• Early departure from the trip

1.3 Cancellation by char-dham-yatra.com

We reserve the right to cancel bookings due to:

• Operational issues
• Safety concerns
• Insufficient participation
• Force majeure events

In such cases, customers will be offered alternative options, or a full or partial refund at our discretion.

2. Refund Policy

2.1 Refund Eligibility

Refunds are processed only if:

• The cancellation request meets the applicable policy
• Payment has been successfully received by the Company
• Services have not been fully utilised

2.2 Refund Processing Timeline

• Approved refunds are processed within 7–14 business days
• The refund is credited to the original payment method

Actual credit time may vary depending on bank processing time and payment gateway policies.

2.3 Deductions

Refunds may be subject to deductions including:

• Cancellation charges
• Payment gateway fees
• Taxes and service charges
• Non-refundable bookings (hotels, permits, transport, etc.)

3. Non-Refundable Situations

No refund shall be provided in the following cases:

• Last-minute cancellations, as per the policy above
• Failure to join the tour
• Incomplete travel due to personal reasons
• Weather disruptions or natural conditions
• Government restrictions or force majeure events
• Any services not utilised

4. Late or Missing Refunds

If you have not received your refund:

• Check your bank account
• Contact your credit card provider
• Contact your bank — processing delays may occur

If the issue persists, contact us at info@char-dham-yatra.com.

5. Amendments to Bookings

• Changes to bookings are subject to availability
• Additional charges may apply
• Certain bookings may not be modifiable

6. Force Majeure

char-dham-yatra.com shall not be liable for refunds or compensation in cases of events beyond our control, including but not limited to:

• Natural disasters
• Weather conditions
• Political unrest
• Pandemics
• Government restrictions

7. Contact Information

For cancellations, refunds or queries: