+91-9917003456 +91-8527458888 info@char-dham-yatra.com
+91-9917003456 +91-8527458888 info@char-dham-yatra.com

Chardham Yatra Terms and Conditions

Chardham Yatra General Terms & Conditions

We take care of all your requirements and wishes at every instant and location of the voyage.

YOUR TRIP INCLUSIONS
● Sightseeing of all scheduled locations as per the finalized itinerary. The itinerary is curated in consultation with you to ensure comfort and convenience throughout your journey.
● All buffet meals—breakfast, lunch, and dinner—at designated hotels/restaurants, as specified in your selected holiday package. (Meal availability and variety may vary depending on the package chosen.)
● Accommodation on a single, double, or triple occupancy basis (solo or shared) is provided, based on your selected preference.
● Children below 5 years of age may share their parents’ bed at no additional cost (complimentary).
● All sightseeing, excursions, and transfers will be carried out as per the pre-approved itinerary, using a private vehicle exclusively assigned to you.
● All transport and parking charges, including driver allowances, are fully covered.
● Fuel charges, toll taxes, and applicable driver allowances are included in the package.
● All hotel expenses, including applicable taxes, are covered.
● All government taxes, including GST (IGST and SGST), are included in the package cost.
● A dedicated customer support team is available 24/7 via phone to assist you at any time during your journey.
● Assistance with luggage handling and vehicle coordination will be provided upon arrival at your designated destination.
● No additional or hidden charges apply. All costs are transparently stated upfront.

EXCLUSIONS
The following expenses are not included in the package and, if incurred, must be borne directly by the client.

● All personal expenses such as telephone calls/recharges, laundry services, tips, gratuities, soft or hard beverages, bottled water, luggage handling/portage, and similar out-of-pocket expenses.
● Any expenses not explicitly mentioned in the “Trip Inclusions” section above.
● Costs incurred for any additions or modifications to the original itinerary, including extra sightseeing or destinations not pre-approved in the final itinerary.
● Entry fees for monuments, parks, attractions, and any accompanying guide charges.
● Expenses arising due to natural calamities (landslides, floods, etc.), political disturbances, strikes, or riots. These must be paid directly by the customer on the spot, if applicable.
● Any cost escalation due to a rise in fuel prices, airline taxes, transportation fares, or hotel rates that occur after the booking and before departure.
● Any purchases of electronic items or accessories such as cameras, chargers, or other personal gadgets.

IMPORTANT NOTE
● Package rates are not applicable during peak festive periods or high travel seasons.
● Hotel accommodation is subject to availability at the time of reservation. In case the mentioned hotels are unavailable, similar category hotels with comparable amenities will be arranged as alternatives.
● Early or late check-ins are subject to room availability. Most hotels in the Char Dham region follow a standard check-in/check-out time of 12:00 noon.
● Cancellations are subject to charges as per company policy.
● Vehicles are arranged as per the itinerary and are not available for disposal. Air conditioning will be operational only while driving in the plains (e.g., Haridwar, Dehradun) and not during hill drives. Vehicle usage and amenities will vary based on the chosen package.
● Sightseeing is subject to political, traffic, and weather conditions. Itinerary adjustments may be made in case of extreme circumstances.
● If check-in is delayed or missed due to third-party services (e.g., pony, helicopter, palanquin), retention charges may apply. Subsequent accommodation will be subject to hotel availability.
● No refunds will be issued for missed sightseeing due to weather, political unrest, natural calamities, or other uncontrollable circumstances.
● Entry fees to monuments, parks, or similar attractions must be paid directly by the client at the site, as per the itinerary.
● Night travel is discouraged. Additional charges may apply if night travel is undertaken.

PAYMENT POLICY & SCHEDULE
● 25% of the total tour package cost is required at the time of booking.
● An additional 50% must be paid at least 30 days before the departure date.
● The remaining 25% (full payment) must be cleared at least 15 days before departure.

T & C (The General Terms and Conditions)

The “Advance” Booking Charges/Fee
● 25% of the total cost per person must be paid at least 45 days before departure.
● 50% of the total cost per person must be paid at least 30 days before departure.
● Full payment (100%) must be completed at least 15 days prior to departure.

Cancellation Rules and Policy
If you or any member of your travel party wishes to cancel the booked holiday tour package, a written notice or email must be submitted to our office. The applicable cancellation charges will be levied as per the cancellation policy outlined below.

● Cancellation charges are applicable per individual.
● If cancellation occurs between 30 to 16 days prior to the departure date: 50% of the total package cost will be charged.
● If cancellation occurs within 15 days of the departure date: 100% of the package cost will be charged.
● No-show or cancellation after the commencement of the tour: 100% of the package cost will be charged.

When/If we cancel or make changes to the holiday tour plan/package
All travel arrangements are planned in advance, and it is rare for us to make changes or cancellations. However, we reserve the right to do so if necessary, due to unforeseen internal or external circumstances. In such cases, you will be informed as early as possible along with an explanation for the change or cancellation.
If we are unable to provide any part of the travel arrangements due to circumstances beyond our control (such as political unrest or adverse weather conditions), the following options apply:
● If the tour has not yet started, we will offer alternative travel dates. These will only be confirmed upon your approval.
● If the tour has already commenced, a partial refund will be issued after deducting the portion of the tour already utilized.
● Our maximum liability will be limited to the amount paid to us for the tour package.

Rules and policy related to the change of tour plan
Only the individual who has made the booking can request a change to the tour plan, and this request must be submitted in writing. We will make every effort to accommodate the requested changes (such as date or accommodation changes); however, we cannot guarantee availability.

Any additional cost arising from these modifications will be borne solely by the client.

Rules and policy for grievance notification and handling

If you encounter any issues during your trip, please report them immediately to the relevant service provider (such as driver, transporter, hotel staff) and/or to our company representative. They will do their best to resolve the issue on-site.

If the issue remains unresolved, you must send us a written complaint within 28 days of returning from the tour. Please include all relevant details, including your booking reference number.

While we will work diligently with the service providers to address the concern, please note that third-party contractors are independent entities, and we cannot be held liable for actions or services outside our direct control.

Our Liability to You

We are committed to ensuring that the travel arrangements you book with us are delivered as promised. If a part of your tour is not provided due to the fault or negligence of our staff, agents, or partners, and this impacts your experience, we will offer appropriate compensation, limited to the value of the affected portion of the tour.

Please note that while we coordinate services such as transportation and accommodation, these are often provided by third-party vendors. In such cases, we are not liable for their actions, delays, or service quality, though we will do our best to assist in resolving any issues that arise.

As a guest, you are responsible for your personal conduct and belongings during the tour. While we strive to support your journey in every way, we are not liable for loss or damage to your personal property, travel documents, or luggage at any stage of the trip.

Travel Insurance
We strongly recommend that you obtain comprehensive travel insurance to cover unexpected events such as cancellations, medical emergencies, or loss of belongings. Purchasing insurance is the responsibility of each traveler, and we are not liable for any costs incurred due to lack of coverage.

Accuracy of Information

We strive to provide accurate and up-to-date information about your travel experience. Visuals such as hotel images are provided by our partner properties and may differ slightly from actual conditions due to seasonal or operational variations.

While we do our best to deliver on all agreed experiences, slight deviations may occur due to practical reasons. We appreciate your understanding and flexibility.

General Terms

Price Adjustments & Tour Modifications
If there are any changes in pricing due to operational factors or external conditions, we will inform you at the earliest opportunity. No changes will be implemented without your approval. Please note, we are unable to offer refunds for any services that are not used by the traveler during the tour.

Any additional charges (if applicable) will be disclosed at the time of booking or before tour confirmation.

Payment Timeline
To confirm your booking, an advance payment is required. The remaining balance must be cleared at least 35 days prior to your tour’s start date. Incomplete payments may result in cancellation of your booking and deposit forfeiture, in accordance with our cancellation policy.

Deposit & Cancellation Policy

Deposit Conditions
The advance deposit paid at the time of booking is non-refundable and does not carry any interest. This deposit may be forfeited in situations such as:

  • Voluntary cancellation by the traveler
  • Missed payment deadlines as communicated at the time of booking
  • Visa denial by the concerned authority
  • Inability to travel due to personal, legal, or medical reasons
  • Unforeseen natural disasters, emergencies, or government restrictions
  • The exact cancellation charges will be based on the timeline mentioned in our travel brochure and booking documents.

Policy Disclaimer
The above terms form the complete agreement regarding the operation of your tour and are supplemented by our “User Agreement”. No representative or employee is authorized to modify these terms verbally or in writing without official documentation.

We reserve the right to update these terms at any time. Any updates will be reflected in your official documents or on our website.

Pickup, Drop-Off, and Vehicle Usage Policy

  • Vehicle and driver details will be shared with you via your provided mobile number approximately 12 hours prior to your arrival. We request your patience and cooperation, as last-minute changes due to unforeseen circumstances (e.g., technical issues, traffic restrictions, or emergencies) may occasionally occur.
  • For guests arriving at New Delhi Railway Station via Rajdhani Express, pick-up will take place at the Ajmeri Gate exit. Guests arriving at Hazrat Nizamuddin Station will be picked up near the Consumer Restaurant, adjacent to platform number 1.
  • All vehicles provided are maintained in good condition and are typically within 2 years of manufacturing.
  • Kindly inform the driver of your hotel name and city upon arrival to avoid miscommunication. Please also share your schedule for the following day to help with proper planning.
  • Vehicles will be parked only in designated parking areas at railway stations, hotels, airports, and sightseeing locations. All guests are requested to walk to the vehicle from the parking zone.
  • Vehicle speeds will adhere to local road safety norms. Highway speeds will typically range from 60–80 km/hr, and hill road speeds from 20–35 km/hr. Heavy vehicles will travel more slowly for safety.
  • Time and distance estimates provided in itineraries are approximate and may vary based on traffic, weather, vehicle type, and other factors.
  • In destinations like Nainital and other hill stations, certain vehicle size and timing restrictions apply. For instance:
  • Vehicles larger than Toyota Innova are restricted in Nainital from 8:00 AM to 9:00 PM.
  • No vehicle entry is allowed on Mall Roads in many towns (e.g., Nainital, Mussoorie) during peak hours. In such cases, guests may need to arrange alternate transport at their own cost.
  • Vehicles are authorized for travel only as per the itinerary. Extra sightseeing not listed in the package may not be possible. Missed en-route sightseeing cannot be rescheduled.
  • Vehicles will be available for use between 7:00 AM and 7:00 PM, except during designated pick-up, drop-off, or emergency situations.
  • Due to terrain constraints, air-conditioning (AC) in vehicles may not be operational during hill travel (e.g., Char Dham Yatra, Nainital, Rishikesh, etc.). AC will be functional only in plain regions and during normal weather. This is a safety precaution and cannot be waived.
  • In some locations (e.g., Har Ki Pauri, Hardwar), vehicle access is limited. Guests will be required to walk approximately 1.5 km or use local transport options (rickshaws, taxis).
  • Vehicle breakdowns, although rare, may happen. We assure you of timely assistance and support. Minor issues (e.g., puncture, ignition) will be addressed on the spot; major issues will involve alternate arrangements.
  • Vehicle changes will only be made in case of severe issues. Requests based on personal preferences such as vehicle age, seat comfort, or AC strength will not qualify unless critically necessary. Charges may apply for unjustified vehicle change requests.
  • Additional charges may be incurred for:
  • Extra usage (beyond agreed km or days)
  • Political unrest, weather disruptions, or roadblocks requiring detours, hotel extensions, or alternate arrangements
  • Vehicle usage is calculated from garage-to-garage basis (i.e., roundtrip of vehicle including driver’s needs).
  • If the vehicle is not used by the driver for his own needs (e.g., meals or accommodation), the guest must bear those costs.
  • Entertainment systems (DVDs, screens, etc.) are complimentary and not guaranteed. Their availability may vary.
  • Guests must not insist on violating local laws (e.g., no-entry zones, restricted speeds, music bans). Drivers are instructed to strictly follow all local and state government transport rules.

Hotels, Resorts & Room Amenities – Terms of Stay

  • As per government regulations, all guests (Indian and foreign nationals) must present a valid photo ID (Passport, Driving License, Voter ID, PAN, etc.) at the time of check-in.
  • Standard check-in time: 2:00 PM, check-out time: 11:00 AM. Early check-in/late check-out is subject to availability and may incur additional charges.
  • Hotels provided in Delhi are primarily located near Mahipalpur due to airport proximity. Budget accommodations are selected for transit stays.
  • Hotels in hill stations of Uttarakhand may not have fans or air conditioning due to local climate conditions. For air-conditioned rooms, guests may be required to pay an additional charge at the property.
  • Hotel locations may vary, including those on the outskirts for scenic views and less congestion.
  • In remote or protected areas, guests may be asked to stay within hotel premises after 7 PM for safety reasons.
  • All bookings are made for standard/base category rooms unless specified otherwise. Upgrades are subject to availability and additional charges.
  • Rooms in the same hotel may vary by size, view, or location, even within the same category.
  • Hotel ratings in hill areas are based on local standards (Deluxe, Luxury, etc.), not star ratings. Please inquire if in doubt.
  • If you have preferences regarding food, amenities, or room quality, we recommend selecting Premium/Luxury properties during booking.
  • We operate within the budget provided by guests. Please choose packages accordingly to match expectations and preferences.
  • Once booked, rooms are reserved in advance. Mid-tour changes or early check-outs are non-refundable, as hotels apply strict reservation policies.
  • Cancellations may be accepted as per hotel policy, usually requiring a minimum 15-day notice. Seasonal variation may apply.
  • Additional charges may apply for extra amenities like room heaters, as per hotel policy.
  • In case of unforeseen circumstances, hotels may reassign accommodations to an equivalent category.
  • Guests are advised to carefully verify room type, dates, and services as per the voucher provided. Kindly report discrepancies before tour start.

Meals and Food Policy

  • Meals are offered as part of a fixed menu, buffet, or set credit system, depending on the hotel. Any items consumed outside of this arrangement will incur extra charges.
  • Standard meal timings: Breakfast – 8:00 to 9:30 AM, Dinner – 8:00 to 10:00 PM. Timings may vary based on hotel/location.
  • Room service, packed meals, or late meals are not included unless stated otherwise and may be chargeable.
  • Complimentary child meals may be offered based on hotel discretion. Items not part of the set menu will be billed separately.
  • Missed meals (e.g., due to delay or early departure) are non-refundable.
  • Food preferences such as vegetarian, Jain, or non-vegetarian should be communicated at the time of booking. Jain meals, if offered, may be limited.
  • Hotel menus differ based on destination and property class. Meal options and pricing may vary accordingly.
  • We recommend reviewing the menu and prices at the property before placing any additional food orders.
  • Please communicate any meal-related concerns or feedback to our team promptly for resolution.
  • Hotel policies for extra beds or mattresses for accompanying guests will apply.

General Instructions/Information

  • Guests are kindly advised to carefully select their preferred hotel accommodations, amenities, and other options from the list provided by us. Thoughtful planning can help avoid potential issues during the trip.
  • All personal expenses must be borne by the client and paid directly at the location. These may include charges for pony/horse rides, helicopter tickets, palaki/pithy services, rafting, boating, shopping, telephone usage, recharges, guide fees, and similar services.
  • Entrance fees for monuments, sightseeing areas, parks, and any applicable camera fees are considered personal expenses and must be paid directly by the client at the time of entry.
  • We recommend that you double-check your airline or railway reservations and provide us with a copy at the time of booking to avoid any potential discrepancies or misunderstandings.
  • Please carefully review all documents related to your itinerary—including vouchers, tickets, fact sheets, and related material—to avoid confusion. Should you require any clarification, feel free to reach out to our team for assistance.
  • In the event of accidental damage to hotel or resort property during your stay, the matter will be resolved directly with the hotel’s management. Resolution will be based on mutual understanding and their internal policies.

Requests to the guests/clients

  • We understand that you have read and understood all the points, instructions and advice given here and are satisfied before actually finalizing the holiday tour. We will not entertain any complaints later on in this regard, hence clarify with us any points that you are confused about at the earliest.
  • Our experiences over the last multiple years of tour operations have made us provide you with the points above. Both guests and ourselves have faced troubles and problems because of the above-stated issues and because of the absence of clarity in certain points.
  • We request you to register your complaint (in a dignified manner) to the concerned person/representative at our company office. Requests/complaints that use proper language and are registered in a proper manner will only be entertained and sorted out.
  • The complaints related to the itinerary will need time towards a solution. Time and size of the issue will also have an impact on how fast we find out the solution.
  • Please note that we act as a facilitator and do not own or operate hotels, airlines, transport services, or railways. We liaise with third-party service providers and are not directly responsible for their decisions or operations. Various management has their own policies and regulations that influence their decisions.
  • We will use all our power, resources and related goodwill to bring the best to our clients and will help them in every way towards resolving genuine issues and complaints. We encourage all guests to remain calm, patient, and respectful during the resolution process. Please note that certain challenges may arise in remote or hilly regions, which could delay the resolution of issues. Your patience and cooperation are appreciated.

Travel Related Tips Photography
All kinds of cameras, including the DSLR, Still cameras, the home cameras and the video cameras among others are allowed towards usage in the Himalayas. Their use is prohibited inside the temples.

COMMUNICATION
You are advised to carry with you your cell phone. The STD/ISD phone facility is available in many places. Badrinath and Kedarnath regions have good Reliance mobile communicational connectivity. The BSNL numbers work at almost regions and places of the trip. There may be times when connecting to others might be a problem. Kindly contact us on our Hardwar number if you have to send an urgent message.

Change in travel arrangements/itineraries

We have the right to change the itineraries and the travel arrangements of the Chardham tour, without providing you with a notice. Road, weather and other external and internal changes may call for changes.

FITNESS
We advise you to start exercising regularly to attain fit and lean shape, as the trip may ask for physical fitness. Stress on the aerobic exercises like running, jogging, daily walk and others so that your lung and heart is in good health when you embark on the tour. While the porters will carry your luggage. You should be physically fit enough to carry a small bag containing your essential travel items. The necessary items that you should carry along with you include a filled and clean water bottle, snacks, small scissors, safety pins, matches (waterproof), lighter, thermometer, Electral (or any other ORS) packets, neoprene powder/cream, a heat balm for joint/muscular pain, extra cloth, first aid kit, sun hat, camera and its film, dry fruits, chopsticks, light-weight rain gear and Vicks Vaporub/Vicks Inhaler among others.

Altitude Sickness
This environment-related health condition can affect anyone. It may happen when a person ascends to a great height/elevation in short time period so that he/she cannot fully acclimatize to the surrounding air pressure. Kindly consult your doctor towards the same and also read “Trekking” book that will have a chapter on overcoming the problem.

Antibiotics and Anti-Inflammatory Medicines to Carry
Kindly carry with you antibiotics including Bactrim DS or Septran DS (a combination of Sulfamethoxazole/Trimethoprim. The anti-inflammatory drugs that you carry should include aspirin, avil, brufen/mortin or any other potent painkiller. We also recommend a skin antibiotic (for instance neomycin) and a sunscreen lotion with high SPF.

INSURANCE
We strongly recommend that you buy a travel insurance for the Chardham Trip or in any other way and stay insured for the tour. We recommend purchasing comprehensive travel insurance covering hospitalization, emergency rescue, illness, and other travel-related contingencies.
Under no circumstances can we be held responsible for extra/healthcare expenses, health claims, mishaps, loss of luggage etc.

CLOTHING
We recommend that you carry you both light and warm clothes. You will feel warm inside the vehicle but once out in the open, the cold Himalayan winds can be experienced. Evenings are still colder. We recommend that you carry with you clothing including:

  • A warm and thick pullover
  • A warm and thin pullover
  • A Down jacket
  • 2 warm pants
  • 4 cotton sleeve T-Shirts
  • 2 thermal inner (upper-vest and lower-pant)
  • A raincoat that has the poncho/hood
  • 2 pairs of warm wool socks
  • A pair of warm gloves
  • A woollen scarf/muffler

ACCESSORIES
We recommend that you carry with you on the trip the following accessories

  • A first-aid kit
  • Small scissors, nail clipper and a torch/toilet light
  • The money belt/pouch, cream, sunscreen lotion
  • Monkey cap, sunglasses, sun-hat and woollen gloves
  • A filled water bottle of at-least 1-litre capacity (can be easily purchased ay Hardwar).
  • Pencils, pen and notebook
  • Camera, the camera film and extra batteries to be used for the camera
  • Binoculars
  • Pocket knife, buttons, sewing kit, towel, bags of varying sizes and strong, dust mask and a cigarette lighter
  • Tablets for water purification
  • A washing kit
  • Rain gear that is light in weight. The waterproof raincoat should have the hood
  • A walking-stick. Can be purchased I Hanuman Chatti or Gourikhand
  • An oxygen cylinder (is available on a rental cost of INR 50 for each day), Mask will also be provided. You can use the oxygen cylinder when facing an emergency situation.

BRIEFING/ORIENTATION
A short briefing programmed will be conducted the day you arrive at Hardwar. All participants must attend this program before group departure.

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